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Sheraton Richmond Airport Hotel has ended
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Saturday, November 30
 

8:30am PST

MARSHA Balancing TBD Meeting Room 1
 
Monday, December 2
 

1:30pm PST

Turnover TBD Meeting Room 1
 
Wednesday, December 4
 

8:00am PST

Mgt Company Orientation (Optional) TBD Meeting Room
 
Monday, December 9
 

8:00am PST

Culture Day TBD Meeting Room

9:00am PST

Operations Trainer Arrival N/A

12:00pm PST

Lightspeed Trainer Arrival In Department

4:00pm PST

Culinary Leadership One on One with Trainer In Department F&B Leadership One on One with Trainer In Department Front Office Leadership One on One with Trainer In Department Housekeeping Leadership One on One with Trainer In Department
 
Tuesday, December 10
 

8:00am PST

Great Food Safe Food - TBD Meeting Room

8:30am PST

Computer Lab - Loyalty, Empower & Compass Training TBD Meeting Room Lightspeed - Trainer Prep TBD Meeting Room 1

10:00am PST

Test Meal/Food Show Review TBD Meeting Room Housekeeping Room Staging/Placement Review with Trainer In Department

1:00pm PST

Steps of Service - All Outlets - TBD Meeting Room
 
Wednesday, December 11
 

8:00am PST

Front Office - Daily Stand-Up In Department Housekeeping - Daily Stand-Up In Department Bar - Psychology of Hospitality - Group A TBD Meeting Room Brand Service Training - Option 1 of 2 TBD Meeting Room

8:30am PST

Housekeeping - Cart Stocking TBD Meeting Room Perfect Arrival/ Farewell Review - Group B TBD Meeting Room Front Office Service Training/ Steps of Service Group A TBD Meeting Room Housekeeping - Storage Closet Organization In Department Lightspeed - Groups TBD Meeting Room 1 Housekeeping Operations Training TBD Meeting Room

9:00am PST

Bar - Bar 101 - Group A TBD Meeting Room Food Show Prep TBD Meeting Room Sheraton Club Zoning In Department

10:00am PST

Steps of Service - All Outlets - Group A TBD Meeting Room Food Show TBD Meeting Room

1:00pm PST

Banquets Test Buffet #1 TBD Meeting Room Bar - Bar 101 - TBD Meeting Room Housekeeping - Check-Out/Stay-Over Training In Department Front Office Service Training/ Steps of Service Group B TBD Meeting Room

1:30pm PST

Lightspeed - Front Office 1 of 4 (Group A) TBD Meeting Room 1

3:00pm PST

Bar - Psychology of Hospitality - Group B TBD Meeting Room Front Office Leadership- GuestVoice, BSA, Ebonus, Operations Training TBD Meeting Room
 
Thursday, December 12
 

8:00am PST

Housekeeping - Daily Stand-Up In Department Sheraton Club Zoning and Staging In Department Test Meal Prep TBD Meeting Room

8:30am PST

Lightspeed - Front Office 1 of 4 (Group B) TBD Meeting Room 1 Computer Lab - Loyalty, Empower & Compass Training TBD Meeting Room

10:00am PST

Banquets Test Breakfast Buffet #2 TBD Meeting Room

1:00pm PST

Concept Review TBD Meeting Room Housekeeping - Placing Linen/Terry in Guest Rooms In Department Front Office Marriott Rewards/ Loyalty Review Group A TBD Meeting Room

1:30pm PST

Lightspeed - Front Office 2 of 4 (Group A) TBD Meeting Room 1

3:00pm PST

Test Meal Meeting Review TBD Meeting Room Steps of Service - IRD - Group A TBD Meeting Room
 
Friday, December 13
 

8:00am PST

Sheraton Club Zoning and Staging Continued In Department

8:30am PST

Lightspeed - Front Office 2 of 4 (Group B) TBD Meeting Room 1

10:00am PST

Restaurant Test Meal Breakfast #1 In Department

12:00pm PST

Restaurant Test Meal Lunch # 1 In Department

1:30pm PST

Lightspeed - Front Office 3 of 4 (Group A) TBD Meeting Room 1
 
Saturday, December 14
 

7:45am PST

Front Office - Daily Stand-Up In Department

8:00am PST

Housekeeping - Daily Stand-Up In Department Banquet Breakfast Test Meal #2 TBD Meeting Room

8:30am PST

Lightspeed - Front Office 3 of 4 (Group B) TBD Meeting Room 1 Housekeeping - Cleaning Rooms In Department Housekeeping - Cleaning Rooms In Department

10:00am PST

IRD Test Meal Breakfast #1 In Department Restaurant Test Meal Breakfast #2 In Department Sheraton Club - Breakfast/All Day Snack Dry Set In Department

11:00am PST

Breakfast Buffet Dry Set Restaurant In Department

1:00pm PST

IRD Test Meal Lunch #2 In Department Restaurant Test Meal Dinner # 1 In Department Sheraton Club - Empower Training TBD Meeting Room

1:30pm PST

Lightspeed - Front Office 4 of 4 (Group A) TBD Meeting Room 1

3:00pm PST

Banquet Test Meal coffee Break TBD Meeting Room
 
Sunday, December 15
 

8:00am PST

Front Office - Daily Stand-Up In Department

8:30am PST

Lightspeed - Front Office 4 of 4 (Group B) TBD Meeting Room 1

10:00am PST

IRD Test Meal Breakfast #2 In Department

12:00pm PST

Banquets Test Meal Plated Dinner #3 TBD Meeting Room

12:30pm PST

Perfect Arrival/ Farewell Review - Group A TBD Meeting Room

1:00pm PST

Restaurant Test Meal Dinner # 2 In Department

1:30pm PST

Lightspeed - Accounts Receivable TBD Meeting Room 1
 
Monday, December 16
 

8:00am PST

Front Office - Daily Stand-Up In Department

8:30am PST

PBX Operations - Phone/Service Training - Group A In Department Lightspeed - Housekeeping TBD Meeting Room 1

10:00am PST

Sheraton Club Am Test Meal In Department

11:00am PST

Sheraton Club Afternoon Test Meal In Department

12:00pm PST

Banquets Buffet All Hotel Lunch TBD Meeting Room

1:00pm PST

IRD Test Meal Dinner #4 In Department Restaurant Test Meal Lunch #2 In Department

1:30pm PST

Lightspeed - Manager Review TBD Meeting Room 1 PBX Operations - Phone/Service Training - Group B In Department

2:00pm PST

Sheraton Club PM Test Meal/ Evening Snack #1 In Department Sheraton Club - Evening Snack PM Test Meal #1 TBD Meeting Room Sheraton Club PM Test Meal/ Evening Snack #1 In Department
 
Tuesday, December 17
 

8:00am PST

Front Office - Daily Stand-Up In Department

8:30am PST

Empower: GXP/Mobile Check-In/Mobile Key Review - Group A TBD Meeting Room Welcome to MARSHA TBD Meeting Room 1

10:00am PST

Sheraton Club AM Test Meal #2 In Department

11:00am PST

Sheraton Club Afternoon Snack #2 In Department

1:30pm PST

Empower: GXP/Mobile Check-In/Mobile Key Review - Group B TBD Meeting Room

2:00pm PST

Sheraton Club PM Test Meal #2 In Department Sheraton Club PM Test Meal #2 In Department

3:00pm PST

Sheraton Club Evening Snack Test Meal #2 In Department
 
Wednesday, December 18
 

8:00am PST

TIPs TBD Meeting Room

8:30am PST

Operations Role Play/Training - Group A TBD Meeting Room Housekeeping - Cleaning Rooms In Department Lightspeed - Prep for Live TBD Meeting Room 1

9:00am PST

Cash Handling Training TBD Meeting Room

10:00am PST

Cash Handling Training (Group B) TBD Meeting Room

1:30pm PST

Sheraton Club Role Play and Bar Staging In Department Operations Role Play/Training - Group B TBD Meeting Room
 
Thursday, December 19
 

10:00am PST

Opening Celebration TBD Meeting Room

1:00pm PST

Opening Day! In Department
 
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Saturday, November 30
Monday, December 2
Wednesday, December 4
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Thursday, December 12
Friday, December 13
Saturday, December 14
Sunday, December 15
Monday, December 16
Tuesday, December 17
Wednesday, December 18
Thursday, December 19
In Department
N/A
TBD Meeting Room
TBD Meeting Room 1
  • Accounting/Finance
  • All Team
  • Culinary
  • Event Operations
  • F&B FOH
  • Front Office
  • Group Housing
  • Housekeeping
  • Set Up/Trainer Prep